Many of these mail returns require address corrections, and in some cases, we have already tried to reach out to the member to request an update. However, moving or changing your mailing address is not the only reason bills may fail to be delivered. We have discovered that some returned bills, despite having the correct address, require updating to the new 911 address to ensure proper delivery. These delays can affect any member in our system.
Additionally, we are experiencing delays in receiving mailed member payments, which can impact the timely crediting of payments. This could lead to late payment fees or even service disconnection if your account is already past due.

To prevent these issues, we recommend the following:
•    Log on to the SmartHub and verify that your mailing address is correct.
•    Enroll in our free electronic billing service.
•    Sign up for a “due date alert” and/or “past due date alert.” Alerts can be delivered via text or email.
•    Sign up for a payment confirmation alert to know when your payment has been received and applied to your account.
•    Enroll in auto-pay via bank account or credit card draft to ensure timely monthly payments.
You can enroll in any of the services mentioned above by logging into your SmartHub account. If you need any assistance, call a member services specialist at 252-823-2171.